Help When You Need It: In-App Support Chat, Feature Requests, and Guides
Getting help with tradeSteward no longer means leaving tradeSteward. Support chat now lives on every page, you can send and track feature requests, and new interactive guides walk you through the platform one control at a time.
Support chat on every page
Click the blue chat button in the bottom-right corner of any page to start a conversation with the tradeSteward team. Pick a topic, answer a few quick questions, and choose the bot, Backtick, or order you need help with, so support sees exactly what you see without the back-and-forth. Open the chat while you are looking at a bot and that bot is already filled in.
Replies arrive live in the chat window, with a sound and an unread dot if you have moved on to another page. Your conversation follows you as you navigate, even across browser tabs. If you have stepped away, the reply is emailed to you and you can answer straight from your inbox. You can attach screenshots, see when support has read your message, and rate the help you got once a conversation is resolved.
Answers first, and a fast lane when something is wrong
When you pick a topic, the chat suggests help articles that match it, so common questions get answered in seconds. If none of them fit, one click takes you straight to support.
The chat window also lists your conversations and has two shortcuts: a read-only account health check, and a Pause Bots and Get Help Now button. After you confirm, that button pauses account-wide automated trading and opens an urgent conversation with support. Your bot settings stay as they are, and open positions are not closed.
Prefer a bigger window? The Support page has the same chat, plus every conversation you have had with filters for status and topic.
Support can show you where to look
Some things are easier to show than to explain. When you want a hand, support can ask to share your screen. Once you accept, they see the page you are on and can point to and highlight exactly where to look, then walk you through the fix step by step, hand-in-hand. You stay in control of every click, and you can stop sharing whenever you like.
Feature requests you can track
Have an idea? Submit it from the chat, or from the new Feature Requests page in the Support menu. Each request shows where it stands, from Received and Reviewed through Planned, In progress, and Completed. When we have news or a question, it appears right on the request, and you can add details or screenshots at any time.
Interactive guides
Prefer to learn by doing? Open the Guide menu in the navigation bar to see the guides for the page you are on, plus every other guide available. Each guide highlights the real controls on the page and explains them as you go: setting up and monitoring a bot, your trading dashboard, linked brokers, Tracking reports, Backtick, and SweepTick.
A guide never clicks, saves, or trades for you. You make every change yourself, and you can press Escape to end a guide at any time. Support can also send you a guide from the chat that points straight at the setting you asked about on your own bot. It only starts when you choose Start tour.
Click the chat button to say hello, or open the Guide menu and take your first tour.